1. Introduction
These Terms and Conditions (“Agreement”) outline the terms of service between Glitched Marketing (“Agency”) and the client (“Client”) regarding digital marketing, website development, graphic design, and printing services. By engaging with our services, you accept these terms as legally binding.
2. Services Provided
The Agency provides digital marketing services, including social media management, email marketing, content creation, website development, graphic design, and printing. Details on specific deliverables, timelines, and project scope will be stated in the Proposal or Statement of Work (SOW).
3. Payment Terms
3.1. Fees and Invoicing: Clients must pay the service fees as outlined in the agreed-upon proposal or SOW. The Agency reserves the right to suspend services for overdue invoices.
3.2. Payment: Payment must be made in full, at checkout, before the project commences.
3.3. Payment Schedule: Payments are due according to the schedule outlined in the SOW.
3.4. Refund Policy: Refunds are only available if no work has been completed within 24 hours of engagement. For printing services, refunds or reprints are provided only if there is a verified printing error caused by the Agency.
4. Project Deliverables and Revisions
4.1. The Agency commits to delivering work based on the agreed specifications and timeline.
4.2. The Client may request revisions within the limits outlined in the SOW. Requests beyond this scope may incur additional fees.
5. Intellectual Property
5.1. Ownership of final deliverables will transfer to the Client upon full payment. However, the Agency reserves the right to showcase these deliverables in its portfolio.
5.2. The Agency retains copyright and all intellectual property rights on all project work until the Client completes payment.
6. Client Responsibilities
Clients are required to provide all necessary information, resources, and access to accounts on time. Delays in providing these may result in extended timelines.
7. Confidentiality
The Agency agrees to keep all Client information confidential and to use it solely for the purposes of delivering the services.
8. Liability and Indemnification
8.1. The Agency is not liable for any indirect, incidental, or consequential damages arising from the services provided.
8.2. Any claims made by third parties against the Client due to the Agency’s work must be brought to the Agency’s attention immediately.
9. Termination
Either party may terminate the agreement with written notice in the event of a material breach. Upon termination, the Client will pay for all services rendered up to the termination date.
10. Governing Law
These Terms are governed by and construed according to the laws of United Kingdom
11. Amendments
These terms may only be amended with mutual written consent between the Client and the Agency.
For more details, please reach out to us directly.