Overview
We are committed to providing quality services. This policy outlines our terms regarding refunds and returns to ensure a transparent experience for our clients. By engaging in our services, you agree to the conditions set forth below.
Digital Marketing & Website Development Services
Due to the nature of Digital Marketing (including Social Media Content Creation, Email Marketing, Organic Social Media Management) and Website Development services, we do not offer refunds once work has commenced. This is because of the time, resources, and effort dedicated to customizing these services for each client’s unique needs.
However, refunds may be requested if:
- No work has been delivered, and
- No communication has been established with the client within the first 24 hours after purchase.
Beyond this 24-hour period, all sales are considered final.
Graphic Design, Logo Design, & Printing Services
For our Graphic Design, Logo Design, and Printing Services, refunds are available only under specific conditions to ensure customer satisfaction and fair handling of tangible deliverables.
Printing Services
Refunds or reprints are offered if:
- The design or printed item does not match the approved specifications agreed upon with the client, or
- The printed materials are defective or contain errors directly due to our production process.
To request a refund or reprint:
- Provide proof of the error (e.g., photos of the defective or incorrect item).
- Contact us within 7 days of receiving the printed item to initiate the request.
Please note: Refunds are not available for printing errors based on designs approved by the client, as these are considered final.
Digital Graphic & Logo Design Services
As design services are labour-intensive and unique to each client, we do not offer refunds for Graphic Design or Logo Design once the initial drafts have been delivered. Adjustments and revisions are available as per the terms of each project, and we will work with you to ensure satisfaction within the scope agreed upon.
Late or Missing Refunds
If you have been approved for a refund but haven’t received it yet, please:
- Check your bank account or payment method used at purchase.
- Contact your credit card company as processing times vary.
- Contact your bank, as there may be delays in posting.
If after these steps you still have not received your refund, please reach out to us at admin@glitchedmarketing.com
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need an exchange, please contact us at admin@glitchedmarketing.com to discuss the issue.
Shipping & Returns for Physical Products
To return defective or incorrectly printed items, please mail them to 86-90 Paul Street, London, EC2A 4NE. Clients are responsible for shipping costs associated with returning items. We recommend using a trackable shipping service or purchasing shipping insurance to ensure receipt, as we cannot guarantee items will be received without it.
Need Assistance?
For any questions regarding refunds, returns, or exchanges, please contact us at admin@glitchedmarketing.com